Which IT service is right for you?

IT Support is generally managed in house by a dedicated technician or an employee with basic technical knowledge. Do you fall into this category?

Office technology is an important part of many office environments and requires the full attention of a dedicated technician. Outsourced IT is becoming very popular for businesses of all sizes, so how do you find a solution which is suitable for your business?

Are you a small, medium or large company?

Consultants usually provide IT support based on your requirements. Generally your requirements will fall into one of three categories – basic support, proactive support or fully managed support.

Basic Support generally involves basic over the phone support if and when needed. If something is broke, a consultant will try fixing it remotely. For this type of support, the diagnosis may be ‘switch it off and on again’ or the technician will take control of your PC remotely to resolve the issue. This option is suitable for small companies with a tight budget or companies that do not have many technical requirements.

Proactive Support is more suitable for organisations which rely heavily on their IT systems and require any potential issues to be resolved before they escalate and cause bigger problems. Having your IT systems checked regularly will ensure any potential issues will be minimised.

Fully Managed Support provides much broader support to businesses as the company will act as an outsourced IT department which provides continuous support to your business & employees with a guaranteed SLA. This type of support will be beneficial for companies that do not want any IT managed onsite but are looking for quick response times and minimal outages. These organisations tend to be a lot larger and do not want to get involved in the management of their IT systems.

If you require further information on our support packages then speak to our account manager today.