What to ask a new IT support provider

When looking for a new IT support provider, do you know what questions to ask to get the most out of the services they offer? Asking the right questions is crucial when deciding which IT support provider is best for your business.

At Southbank-IT we have put together a list of questions that you should ask when considering which IT support company to choose;

1. What do your customers say?
Asking for customer testimonials is always a good way to find out whether you should opt in for a service with a specific IT support company. If the testimonial is a one liner ‘good service’ then maybe you need to find out more information from this customer as to why their review is so basic.

2. How many employees are in your organisation?
The size of any IT company will vary, although a ‘one man band’ may not be able to provide the support that you require. Southbank-IT is made up of multiple technicians and an account manager to deal with your request.

3. What different levels of support do you provide?
All companies have different budgets and requirements so you should find out which services your IT company provides in order to meet your needs.

4. Will I be tied into a contract?
When you take up a service with an IT provider, usually you will have to sign a contract with a minimum time commitment or depending on the service you may be tied in for a longer period.

5. What are your response times like?
With any IT support company you should expect a reasonable response time and this is generally stated in the companies SLA’s.

All these questions are answered on our website. Although, if you require more information on how we can help your organisation then please contact our team today.